Cancellation & Return Policy

At Gally Grocer, we commit to delivering fresh, high-quality groceries right to your doorstep. We understand that plans can change or issues can happen. Here is our policy on how cancellations and returns are handled:

1. Order Cancellation

We process orders quickly to ensure your groceries arrive fresh.

Before Dispatch: You can cancel your order free of charge at any time before it leaves our facility. Please call us immediately to cancel.
After Dispatch: Once the delivery rider has left our store with your order, cancellation is not possible, especially for perishable items.

2. Return & Replacement Policy

Due to the nature of grocery products, we have specific guidelines for returns:

🟢 Perishable Items (Fresh Fruits, Vegetables, Dairy, Meat, Frozen Foods)

Check at Delivery: Please inspect all fresh items at the time of delivery while the rider is present.
Time Frame: If any item is damaged, spoiled, or incorrect, you must report it to our rider immediately or contact us within 2 hours of delivery.
Note: We cannot accept returns for perishable items after this window due to health and safety standards.

🔵 Non-Perishable Items (Packaged Foods, Household Items, Personal Care)

Time Frame: For sealed and packaged goods, you can request a return or replacement within 24 hours of delivery.
Condition: The items must be unopened, unused, and in their original packaging with the store receipt or invoice.

3. Refunds

If a return is approved, or if you received a faulty product and do not want a replacement:

Cash on Delivery (COD): The amount for the returned item will be deducted from your total bill on the spot, or a refund/credit will be issued for your next order.
Digital Payments: If you paid online, the refund will be processed back to your original payment method within 3 to 5 business days.

4. Wrong or Missing Items

If we missed an item from your order or sent the wrong product:

Contact us immediately via phone or WhatsApp.
We will dispatch the correct item to you as a priority with no extra delivery charges, or issue a full refund for that specific item.