Frequently Asked Questions (FAQs)

 

Find quick answers to the most common questions about shopping with Gally Grocer. If you need further assistance, feel free to contact our support team.

Q1: How can I place an order on Gally Grocer?

Ans: Shopping with us is simple! Just browse our website, add your desired grocery items to your cart, click on “Checkout”, fill in your delivery details, and confirm your order.

Q2: Where do you deliver and how long does it take?

Ans: We currently deliver to Ashab Road, Khat Kaley, Peshawar, and surrounding areas. Most orders are delivered right to your doorstep within 2 to 4 hours on the same day.

Q3: What should I do if I receive damaged or spoiled items?

Ans: We guarantee freshness, but if any fresh item (like fruits, vegetables, or dairy) is unsatisfactory, please inspect it at the time of delivery and inform our rider, or contact us within 2 hours of receiving your order for a free replacement.

Q4: Can I change or cancel my order after placing it?

Ans: Yes, you can cancel or modify your order free of charge at any time before it is dispatched from our store. Please call us immediately to make any changes.

Q5: What payment methods do you accept?

Ans: We currently offer Cash on Delivery (COD), meaning you only pay our delivery rider in cash once your groceries safely arrive at your doorstep.

Q6: How can I contact Gally Grocer for urgent help?

Ans: You can reach us instantly by calling or messaging us on WhatsApp at 0301-2376652, or by emailing our customer support team at info.gallygrocer@gmail.com.